H&J Freile Testimonials
23:12 07 May 19
Very impressed with the service from H&J Freile Home Inspections. The scheduling process and communication was excellent. The inspector was extremely thorough and took the time to explain his findings. The online portal was easy to use for all parties. I would not hesitate to recommend this company to any prospective home buyer!
15:35 21 Mar 19
I hired H&J Freile last August to inspect a home my mother was considering purchasing. Unfortunately, in the end, I felt that H&J misled me and made promises they knew they couldn't keep in order to bait-and-switch me to earn my business. I initially spoke to Joyce to discuss the specifics of the inspection as well as pricing. At this point early in our first conversation, I had mentioned that a detailed inspection of the roof was an absolute must for me. Many home inspectors do not perform detailed roof inspections and I have had experiences with prior home purchases where I discovered major issues with the roof after closing. After Joyce looked up our house in her system, she promised me in no uncertain terms that their inspector, Bill Chapman, would personally climb up onto the roof and perform a full detailed visual inspection and that he would even return at a later date in the event of rain for no additional charge. On the morning of the inspection, a different inspector, Mike Scanniello, shows up in his personal vehicle without a ladder and claimed he was never given instructions to inspect the roof and had no plans to do so. Although Joyce was very courteous over the phone and Mike was prompt, personable, relatively thorough, and made himself available outside of normal business hours to answer questions, ultimately H&J Freile charged me ~$150 more than their competitors and did not do what they had initially promised. After I complained about the roof issue, they did perform a brief follow up inspection, but only after I called a half dozen times to navigate their bureaucracy to ensure that a ladder would be available. An inspector came to the house with my agent and took some pictures of the edge of the roof and gutters. They also used my email address without my permission to sign me up for a referral service (I believe it was HomeAdvisor), which proceeded to spam my email inbox multiple times a day until I unsubscribed.
Traci and Amani Murray
02:49 20 Mar 19
Steve performed one of the worst inspections I have ever paid to have done. This was my second home inspection through H&J and the first guy was so phenomenally thorough that you would have no clue as to how the same company performed these inspections. He missed major things and disappeared sometime during our inspection. I will never go back to this company and I hope that others avoid it as well. The only positive thing I can say about this company, other than the first guy who did our inspection, is that the office staff was so wonderfully friendly, but friendly office staff is not what a home inspection needs.
15:43 05 Nov 18
An excellent experience. The whole thing was positive--from getting a straightforward quote to scheduling to inspectors coming on time. This company is professional, punctual, polished and communicates well. The report is detailed. The inspector was knowledgeable and approachable. I'd use them again for future home purchases.
20:03 26 Sep 18
I used this company recently for a pool inspection. I was very pleased by the service. Billy was very thorough despite the fact that it was pouring outside while he finished the inspection. They have also been very responsive to follow-up questions after the report was delivered. I would definitely use them again and feel confident referring their services to others.
19:20 18 Aug 18
Amazing! Whether its Kevin or Billy my client always gets the same amazing service. Very thorough and gives client the time to ask questions which is very important. Very knowledgable staff. I highly recommend this company for home inspection you will sure get the best service.
15:49 20 Jul 18
H & J and our inspector Billy Chapman could not have been better to us. Not only were they patient with us, as first time home buyers, they were extraordinarily kind and went out of their way to put us at ease and explain everything so we could understand it. Cannot recommend them enough! In a business where it feels like everyone is out to scam you somehow, Billy and H & J are the very rare exception. Billy, especially, needs extra commendation. He literally leaves no stone unturned! Dean in the office is also an absolute pleasure to work with and could not have been kinder or more helpful.
22:04 15 Jul 18
I hired Kevin for my home inspection. He pointed out several issues such as structural issues which AAA House Doctors Engineers & Home Inspectors could not. The report from Kevin saved me from buying a lemon house. I highly recommend Kevin's expertise for home inspections.
15:17 29 Jun 18
We recently had an inspection and Billy Chapman was our inspector. Billy was the best home inspector I have worked with. We had just recently sold a home and I feel Billy's inspection was much more thorough and comprehensive. His attention to detail, diligence, and keen eye allowed him to perform a fantastic and complete inspection. His knowledge and experience makes him stand out from any one I have seen. I have and will recommend H&J Freile Specifically Billy Chapman to anyone needing a home inspection.
13:08 19 May 18
As first-time home buyers, my fiance and I didn't really know what to expect from our home inspection or even know who to trust. The first time I spoke with Dean at H&J Freile, though, I felt comfortable, secure, and valued. He was friendly, knowledgeable, and understanding about the intensity and stress of this big life change. I felt the very same way when I met our actual inspectors, Kevin and Mike. They were on-time, knew exactly what they were doing, and didn't even seem to mind when I trotted along behind them like a puppy dog with a clipboard. LOL! They answered even my most mundane and ridiculous questions, we joked and laughed, and they were incredibly thorough in their attention to detail. Our report came back overnight (though don't necessarily expect this--it can take up to 48 hours), and when I reviewed and e-mailed Kevin all my questions/points of clarification, he kindly went so far as to spend the time responding to every one of them. I could not recommend H&J Freile enough. I've heard so many stories about nightmare inspections, and while the individual house is certainly a factor in that, the attitude, skill, and compassion of the members of an inspection team can drastically affect a home buyer's experience and stress level. And after leaving the inspection this past Thursday, I was naturally a little overwhelmed, but overall, I felt great and worry-free! 🙂
Based on 8 Reviews
As Steve suggested, I reached out to him about this issue and received no response. I suppose he had no way to refute my criticisms. His inspector made...
Steve I will be happy to contact you with a point by point critique of the inspection done on my house. I use a nickname on Yelp and I live near but not in...
I hired H&J Freile last August to inspect a home my mother was considering purchasing. Unfortunately, in the end, I felt that H&J misled me and made...
Steer clear of this company!!! The inspector was completely incompetent. Did not know how to turn on an oven or light switches - said working oven was...
We have had such a great experience with Kevin and the H&J Freile team! They have served us well through our attempts to buy a bank-owned property this...
We used these guys to inspect our new home. They did an excellent job. The inspection was very thorough. Billy came out and allowed me to walk around with...
H & J and our inspector Billy Chapman could not have been better to us. Not only were they patient with us, as first time home buyers, they were...
Steve was wonderful for our home inspection! Friendly, very thorough, and finished in a timely manor. I received the report in less than a week. He showed...